Terms and Conditions

RETURNS

Hopefully you will be very please with your purchases, however, if for any reason you wish to return your order please contact Lauren van Helmond. A refund is offered to customers if they inform us within 14 days of receiving their order that they want to cancel. To be eligible for a return, items must be unused and in the same condition as you received it.  It must also be in the original packaging.  To complete your return, a receipt or proof of purchase is required.

Please note that we do not cover the delivery cost of returns, and do not accept responsibility for items being lost while being returned to us. It is recommended that you get proof of postage.

If a refund is issued, please note that the cost of the original shipping will be deducted from your refund and the sums refunded are for the items only.

Items must be returned within 28 days of receiving your order.

DAMAGED ITEMS

If you have received an item that has been damaged in the post, photographic evidence of the packaging and item may be sufficient in issuing a refund.  Please report damaged items within 3 days of receiving your order.

TYPOGRAPHICAL ERRORS

In the event that a product is mistakenly listed at an incorrect price, Lauren van Helmond reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. If your credit card has already been charged for the purchase and your order is cancelled, Lauren van Helmond shall issue a credit to your credit card account in the amount of the incorrect price.

PRIVACY STATEMENT

What do we do with your information?

When you purchase something from this store, as part of the buying and selling process, personal information is collected such as your name, address and email address.

Email marketing: With your permission,  emails about our store, new products and other updates may be sent to you.

How do you get my consent?

When you provide your personal information to complete a transaction, verify your credit card, place an order, or arrange for a delivery or return a purchase, this implies that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in you change your mind, you may withdraw your consent for us to contact you for the continued collection, use or disclosure of your information, at anytime, by contacting us at Lauren van Helmond.

How is my data stored? 

Our store is hosted on WordPress – Woocommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through WordPress – Woocommerce data storage, databases and the general Woocommerce application. They store your data on a secure server behind a firewall. We will never disclose your personal information unless we are required by law to do so.

How is my payment information stored?

Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. If you choose to complete your purchase using Paypal, then Paypal stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Third party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies

Here is a list of cookies that we use. By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

  • woocommerce_cart_hash
  • woocommerce_items_in_cart
  • wp_woocommerce_session_

The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

  • Google Analytics _utma
  • Google Analytics _utmb
  • Google Analytics _utmc
  • Google Analytics _utmz

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.